Order Processing & Delivery Timelines
At Handy Blinds, every order is made to measure. This means your blinds, curtains or shutters are produced specifically to suit the measurements, colours, materials and options you selected.
Because we are a DIY blinds supplier, we take extra care to review your order details before production begins. This helps reduce mistakes and ensures your products are made as accurately as possible before they are delivered to you.
Delivery timelines can vary depending on the product type, level of customisation, manufacturing location and your delivery address.
Order Confirmation
Once you place your order with Handy Blinds, you will receive an order confirmation email with your selected products, measurements, colours, control options and any other custom details.
Our team will carefully review your order before it is approved for production. This review helps us check that all required details are included and that your order can move forward smoothly.
If we notice anything that requires clarification, our customer support team will contact you before production begins. This may include questions about measurements, product selections, fitting type or special notes added to your order.
Once your order has been reviewed and approved for manufacturing, changes may be limited because your products are scheduled for custom production based on the confirmed specifications.
Please keep your order confirmation email for reference. It includes important details such as your order number, which will help us assist you quickly with any future questions or delivery updates.
Made-to-Measure Production
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All Handy Blinds products are custom made to your exact order details. After confirmation, your order enters production, where your selected materials, colours and components are prepared to suit your measurements.
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Because each product is made to measure, production times can vary depending on the item ordered. Some products are manufactured locally, while selected premium products, such as premium plantation shutters, may be manufactured overseas before being delivered to our Craigieburn distribution centre in Victoria.
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Our team works with trusted manufacturing partners to ensure your order is produced with care, accuracy and reliable quality. Every product is prepared to match your selected specifications so it is ready for DIY installation once delivered.
Estimated Production & Delivery Timeframes
Delivery timeframes depend on the product type and your location. Below is a general guide:
Product Type
Estimated Timeframe
Roller Blinds
Approx. 10–15 business days
Curtains
Approx. 15–20 business days
Venetian Blinds
Approx. 10–15 business days
Other Customer Made Blinds
Approx. 15–20 business days
Express Plantation Shutters
Approx. 3-4 weeks to arrive at our Craigieburn VIC distribution centre
Premium Plantation Shutters
Approx. 6–8 weeks to arrive at our Craigieburn VIC distribution centre
These timeframes are estimates only and may vary during busy periods, supplier delays, courier disruptions or where additional order clarification is required.
For premium shutters and selected imported products, the estimated timeframe refers to the production and arrival period to our Craigieburn distribution centre. Once received and checked, your order will then be prepared for dispatch or delivery to your address.
Orders going to regional or remote areas may take slightly longer than metro deliveries due to courier schedules and location.
Dispatch & Tracking
Once your order is ready, it will be carefully packed and dispatched through our delivery partners.
After dispatch, you will receive tracking details where available, so you can follow your delivery and prepare for its arrival. Tracking information may include the courier name, tracking number and estimated delivery updates.
We recommend checking your tracking details regularly once your order has been dispatched. Courier delivery times can vary depending on your area, item size and freight network conditions.
If you have any concerns about your delivery or tracking information, our customer support team will be happy to assist.
Receiving Your Delivery
When your order arrives, please inspect the packaging carefully before opening it. If you notice any visible damage to the packaging, we recommend taking clear photos before unpacking the products.
After opening your delivery, please check that all items are included and that the products match your order confirmation.
If anything appears damaged, missing or incorrect, please contact Handy Blinds as soon as possible with your order number and photos where relevant. This helps our team investigate and resolve the issue quickly.
Before You Install
Before starting installation, please read the relevant measuring and installation guides on our website.
For DIY products, it is important to carefully check each item, match the product to the correct window or room, and follow the installation instructions step by step.
For recess fit products, please remember that factory deductions may already be applied where required. Customers should provide the actual measured sizes according to our measuring guide, and we will manufacture based on the product and fitting type selected.
Delivery Delays
While we always aim to meet estimated timeframes, delays can occasionally happen due to factors outside our control. These may include supplier delays, courier disruptions, customs clearance, peak season demand, weather events or public holidays.
If we become aware of a significant delay affecting your order, we will do our best to keep you updated.
We understand that customers often plan renovations, moving dates or installation schedules around their delivery. For this reason, we recommend waiting until your products have arrived before booking installers or locking in installation dates.
Need Help With Your Order?
If you have a question about your order, delivery status or tracking details, please contact our customer support team and include your order number.
We are here to make the process simple, clear and stress-free from order confirmation through to delivery and installation.
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