Product Warranties
Roller Blinds
5 Year Warranty (Roller Blinds)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 5-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like chain drives, aluminium tubes, cord locks, tilt gears, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Double Roller Blinds
5 Year Warranty (Double Roller Blinds)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 5-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like chain drives, aluminium tubes, cord locks, tilt gears, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Venetian Blinds
5 Year Warranty (Venetian Blinds)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 5-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like chain drives, aluminium tubes, cord locks, tilt gears, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Vertical Blinds
5 Year Warranty (Vertical Blinds)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 5-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like chain drives, aluminium tubes, cord locks, tilt gears, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Panel Glides
5 Year Warranty (Panel Glides)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 5-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like chain drives, aluminium tubes, cord locks, tilt gears, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Roman Blinds
5 Year Warranty (Roman Blinds)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 5-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like chain drives, aluminium tubes, cord locks, tilt gears, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Zebra Blinds
1 Year Warranty (Zebra Blinds)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 1-year warranty on all our custom-made blinds and shades. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your blinds.
Component failures: This includes problems with components like aluminium tracks, cords, cord locks, brackets, wands, and caps.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Curtains
5 Year Warranty (Curtains)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 1-year warranty on all our custom-made curtains. This warranty covers:
Manufacturing defects: Any issues with materials or workmanship used in your curtains.
Component failures: This includes problems with components like aluminium tracks, runners, hooks, cords, brackets and wands stick.
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Plantation Shutters
25 Years Structural, 5 Years Paint (Plantation Shutters)
At Handy Blinds, we stand behind the quality of our craftsmanship. That's why we offer a comprehensive 25-years warranty on all our custom-made Polyshield (PVC) Shutters.
This Warrsnty Covers Manufacturing defects: Any issues with materials or workmanship used in your shutters.
Component failures: This includes problems with components like hinges, magnets and tilt mechanisms (except the hidden tilt mechanism which comes with 5-year warranty).
Incorrect measurements: If we make a mistake with the measurements you provide, we'll fix it at no cost to you.
Australian Consumer Law: Your rights are protected by the Australian Consumer Law. For major defects, you're entitled to a replacement or refund. For minor defects, repairs or replacements may be provided.
Cancellation Policy
- •
Due to the custom-made nature of our products, cancellations are generally not possible once your order has been accepted.
- •
If you need to change your mind before your order has been dispatched, please contact us immediately. We may be able to halt production, but this cannot be guaranteed.
- •
If production is stopped, a cancellation fee may apply to cover costs already incurred.
Warranty Claims
- •
Within 7 Days: Inspect your order upon delivery. Notify us immediately of any damage, defects, or missing parts.
- •
Warranty Exclusions: Damage caused by misuse, negligence, improper installation, improper cleaning, or general wear and tear is not covered.
- •
Remedies: Depending on the issue, we may offer replacement parts, repairs, a replacement product, or a refund.
- •
Return of Goods: If a replacement or refund is provided, we may collect the goods at our cost. You must provide reasonable access to your premises.
- •
Warranty Activation: Contact us to arrange the return of defective goods (within the first 12 months, we cover return shipping costs). Include the original sales invoice and receipt.
Important Notes:
This warranty is not transferable.
You are entitled to a replacement or refund for major failures and compensation for other foreseeable losses.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
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